How To Return An Item
Please email [email protected] to return merchandise and refund.
For manufacturing defects, please return the merchandise unused condition with original packing within 30 days of your purchase
Ship Merchandise to:
IndiaEthnix LLC
Returns Processing
P.O BOX 554
MONTGOMERYVILLE, PA-18936
Include in your return copy of the original receipt and reason for returning merchandise.
Return Exceptions
Customized merchendise while ordering can not be returned.
Some items cannot be returned if they are opened .These include music, software, and video games and items with the original packing.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange,
Merchandise once received will be inspected before issuing a refund. Please ship fragile items with proper packing to avoid damage so refund can be issued.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. Shipping fee will not be refunded.
Exchanges
Customer merchandise exchange with item value of equal , Please contact us at [email protected] or (215) 853 3280 M – F 9 AM to 5 PM EST. Exchanges require customer pay the shipping charges.
Payment Policy
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Paypal.
Credit Card Charges
Customer credit card will be charged before the merchandise is shipped out. If Customer cancels the order before merchandise is shipped out or we are not able to fulfill order for any reason, Full refund will be issue to the same payment method.
Shipping Policy
Turnaround
All orders are shipped as per the priority selected by customer and shipping tracking details will be provided to the customer.
Carriers
We use the following carriers to deliver merchandise:
USPS
UPS
FedEx
DHL
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have a tracking number.
Shipping Rates
The rate charged for the shipping of customer order is based on the weight of the merchandise, and shipping location. Before the final checkout , customer reviews cost of shipping before placing the order.
Back Orders
If an item goes on back order, IndiaEthnix LLC will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Privacy Policy
This policy covers how we use your personal information. We take customer privacy seriously and will take all measures to protect all customer information.
What Information Do We Collect?
IndiaEthnix LLC does not store any of customer payment information on our servers.
During order processing , we need customer information to process customer order. This includes your:
Billing Address
Shipping Address
Email Address and Phone number
Credit Card Information
In addition, we might collect information on customer IP address, browser type, and Refer URL data. We can use this data to prevent unauthorized usage such as to prevent hacking attempts.
How is Customer Information is Used?
Customer information is only used to fulfill customer order. IndiaEthnix LLC does not share customer information with third parties unless it is required by law.
Security and Storage
Customer order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store customer payment information such as Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
